Impaq Corporation Ltd can help you keep your IT costs down!
Our support services are designed specifically to meet the needs of networks from 2 to over 200 users. Impaq Corporation Ltd guarantees immediate support from our IT professionals, with an averageresponse time of one hour for remote support and under 4 hours for on-site support.
We will ensure your network is running properly and securely, creating a computer environment that increases your business productivity. Impaq Corporation Ltd can monitor your network 24/7/365, advise you of any issues, and take corrective action when needed. Impaq Corporation Ltd engineers will go online and solve your problems without the wasted time and cost of traveling to your site.
For those occasions when you need hardware repairs or an on-site service call, we will dispatch one of our field engineers to your site within 4 hours on an urgent situation.
All this can be provided through a low-cost monthly subscription at normal on-site rate without extra urgent service fees for an on-site dispatch with a service contract, if specified. Whether you employ information technology professionals or not, Impaq Corporation Ltd will enhance and extend the capabilities you have now.
Talk to one of our consultants now to see how we can tailor a program to meet your specific needs.
Staffing
Since its founding, Impaq Staffing has built a reputation as a leader in IT Staffing for clients in a wide variety of industries. In today’s environment, when economic hardships lower your bottom line, Staffing services are critical to getting the job done at a more affordable cost.
Impaq Staffing provides a wide range of services and superior IT expertise that will positively impact project deliverables. Although major capital investment in permanent in-house labor may be cost-prohibitive, staffing dramatically reduces both initial and ongoing hiring expenses. By eliminating the need for managers to complete time-consuming interviews, or provide on-the-job training you will see substantial increases in productivity and decreases in capital expenditures on labor.
Software and Hardware Engineering
-Real-time Systems
-Communications
-Wireless
-Internet Connectivity
-Infrastructure Networking
-Database Development and Management
-Business Applications
Technical Services
-VM Ware
-Windows Server
-Linux Server
-Hosting & Web Designs
-Network Setup and Maintenance
-End-User Support Technicians
-Onsite Support
-Remote Support
Tech Now
Remote Support or On-Site Support
Online computer support, also known as “remote support”, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. This type of computer support works through desktop sharing technology. What this means is that when you face some problems, you can allow our technical support representative to view and interact with your computer remotely via the Web – fixing problems fast.
On-Site Support
On-site Support means we come to your location. Impaq On-site provides onsite technical support for businesses, small business, home based business and individuals mainly throughout Auckland area. Once you set an appointment, a technician will physically come to your home or business to resolve the issue.
How We Work
When you are running a business, success depends on your company operating as efficiently as possible. With our solutions, we can manage your IT issues in less time, provide business productivity tools to leverage your knowledge of your business and show you a variety of ways to increase productivity. We manage your technology so you can manage your business.
There are two sides to technology: it either makes your organization more efficient, profitable and successful or it can exhaust your resources and be a big hassle. For this reason, companies in Manassas Park, Centreville, Herndon, Reston, Dulles and Washington DC, have confidence in us to install and support their organization’s computer network technology.
Impaq vows to:
Spend the time necessary to fully know your business, your budget and just what you expect deliver only IT services that YOU want, not what we assume you should have.
Take advance action with computer support to avoid disastrous data loss and down time from happening instead of reacting to the fire.
Stand firm on our every recommendation by presenting 100% satisfaction- guaranteed.
Things We Do Better
Thrilled Today or You Don’t Pay 100% Money Back Guarantee.We are so confident in our services and support that we are willing to back it up with a powerful guarantee that no other IT support company would dare to make: We will refund 100% of the money you’ve paid us with no questions asked if in the first 30 days you are not 100% satisfied with our service or your decision to partner with Impaq. You deserve complete satisfaction with our products and services and we will do whatever it takes to make you happy. No hassles, no problems.
Listen First, Offer Solutions Second.We are more than just IT guys – we’re business owners, too, and we understand what you are going through. We listen to you explain your concerns and how they are affecting your business and then we will make recommendations to help you resolve your concerns. We work with you as a team to achieve your goals.
No Geek Speak.For your business and ours to build a successful partnership, we must be able to understand each other. You’ll get the clear answers to your computer and IT support questions that you deserve – in plain English. We will recommend options for accomplishing your objectives and will answer your questions in terms that you can understand. We won’t use “geek speak.”
Lightning Fast Repairs.You should not have to wait around all day for your computer to be repaired. We understand how important your computer and computer network are to you; that is why we offer our remote computer support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a specialist to perform the work onsite – it’s that easy!
Predictable IT Expenses.For small businesses, it can be difficult to budget variable expenses. That is why Impaq’s service plans are a fixed priced. You know exactly what to expect with no surprises, which makes budgeting for IT expenses painless.
Proactive Maintenance, Not Reactive Support.Most IT support companies react to emergencies, but many computer issues can be predicted and, in fact, prevented. As a Impaq client, you will have peace of mind knowing that we are performing routine, proactive maintenance measures so that potential problems are resolved BEFORE they become an emergency; in fact, many issues will be resolved before you are even aware that there is a problem.
Vendor Liaison.No longer do you have to deal with separate vendors for each technology issue! With Impaq, you simply provide us with the contact details for your Internet provider, copier company, printer company, phone vendor, industry-specific software vendors, and any other technology-related vendors you may have. Now, when you have a problem with one of those providers, call us and we will work with the vendor to get the issue resolved. We own the issue and will cut through the red tape – saving you time and money!
Client Loyalty and Satisfaction.Impaq works hard to maintain client loyalty and satisfaction. When you read what our clients have to say about us, you’ll see recurring comments of top-quality customer service, quick response times and going above and beyond the industry standard.
we are willing to back it up with a powerful guarantee that no other IT support company would dare to make: We will refund 100% of the money you’ve paid us with no questions asked if in the first 30 days you are not 100% satisfied with our service or your decision to partner with Impaq. You deserve complete satisfaction with our products and services and we will do whatever it takes to make you happy. No hassles, no problems.
